Privacy Policy
Effective: July 13, 2026 · Last updated: July 13, 2026
Clear Path Demand LLC DBA Solid Air Co. ("Company", "we", "us", or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit www.solidairco.com, interact with a website or booking page we operate on behalf of one of our clients, or engage with our services, including SMS communications.
Who this policy covers
Solid Air Co. is a marketing agency that serves heating, ventilation, and air conditioning (HVAC) businesses. We collect information in two contexts:
- Business inquiries. Information from HVAC business owners and their staff who contact us or become our clients.
- Consumer leads. Information from homeowners and other consumers who submit a form, request service, or opt into messaging on a website or booking page we operate on behalf of an HVAC client.
When we collect consumer information on behalf of a client, that client is the business you are seeking service from, and we act as a service provider that handles the information for them. This policy explains our practices in both roles.
1Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number, mailing address.
- Mobile Information: Phone number provided for SMS communications.
- Service Request Details: Information you provide when requesting HVAC service or a quote, such as your address and a description of your needs.
- Usage Data: IP address, browser type, pages visited, time spent on pages.
- Cookies and Tracking Data: See Section 6 below.
2How We Use Your Information
We use your information to:
- Provide and manage our services.
- Connect consumer service requests with the appropriate HVAC business.
- Communicate with you regarding your account, request, or inquiries.
- Send SMS messages you have opted into.
- Improve our websites and services.
- Comply with legal obligations.
3SMS Communications and Consent
By providing your mobile phone number and opting in, you expressly consent to receive automated and non-automated SMS messages from Clear Path Demand LLC DBA Solid Air Co., or from the HVAC business on whose behalf we operate, including but not limited to:
- Customer support messages.
- Service updates and notifications.
- Appointment reminders.
- Promotional and marketing messages (if separately consented).
Message Frequency: May vary.
Message and Data Rates: Standard message and data rates may apply.
Opt-Out: You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services.
4Sharing of Information
We do not sell or rent your personal information. We may share information with:
- Service providers assisting us in operating our business.
- The HVAC business you requested service from, so that it can respond to your request.
- Legal authorities if required by law.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet is 100% secure.
6Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Analyze website traffic and usage.
- Improve user experience.
- Understand user behavior.
You may control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
7Data Retention
We retain your information for as long as needed to provide our services, fulfill the purposes described in this policy, and meet our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications.
- Withdraw SMS consent at any time by replying STOP.
Depending on where you live, you may have additional rights under state privacy laws, including the right to know what personal information we hold and the right to request its deletion. We do not sell your personal information. To exercise any of these rights, contact us using the information below.
9Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect information from them. If you believe a child has provided us information, please contact us and we will delete it.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our services after a change takes effect means you accept the updated policy.
11Contact Us
If you have questions about this Privacy Policy or our SMS practices, contact us at: